Refund policy

Refund Policy

Overview

Cura Academy is operated by Cura Workforce Solutions Ltd and provides digital training courses for the health and social care sector. Due to the nature of digital content, our refund policy is set out below.

Digital Products & Course Access

All products sold by Cura Academy are digital training courses delivered online.

Once payment has been successfully completed and access to a course has been granted, the purchase is considered fulfilled.

Refund Eligibility

Because our products are digital:

  • Refunds are not available once course access has been provided

  • This applies to individual courses, bundles, and subscriptions

  • By completing a purchase, you consent to immediate access to digital content

In line with the Consumer Contracts Regulations 2013, you acknowledge that you waive your 14-day right to cancel once digital content has been accessed.

Exceptions

Refunds may be considered only in the following circumstances:

  • You were charged in error (duplicate payment)

  • You are unable to access the course due to a verified technical issue that we are unable to resolve

  • A refund is required by law

All refund requests are reviewed on a case-by-case basis.

Technical Issues

If you experience any issues accessing your course, certificates, or learning platform, please contact us first. We are committed to resolving access issues promptly and fairly.

How to Request Support

If you believe you are eligible for a refund or require assistance, please contact us with your order details:

Email: info@curaws.co.uk
Website: www.curaacademy.co.uk

Chargebacks & Disputes

We encourage customers to contact us directly before initiating a chargeback or payment dispute. Unauthorised chargebacks may result in access to courses being suspended while the matter is investigated.

Changes to This Policy

We reserve the right to update or amend this Refund Policy at any time. Any changes will be published on this page and apply to purchases made after the update date.

Legal Entity: Cura Workforce Solutions Ltd
Governing Law: England and Wales